Enabling support access

Support access lets our team securely log in to your account to help troubleshoot issues. We only access your account when you've asked for help, and you can turn it off at any time.

What we can and can't access

When enabled, our team can log in to your account, view and manage your events, reproduce issues, and make changes on your behalf.

Support access does not give us access to payment details, your password, or any credentials stored outside of IO.

How to toggle support access

You can also toggle support access from your Profile screen — click the avatar icon at the bottom of your dashboard, then click Profile. The toggle updates immediately.

Once disabled, our team will immediately lose access. If you have an open support request, let us know before disabling so we can wrap up first.